Quality Policy

ROLLEN Market Research Services, believes that creating value for shareholders, customers, employees, and the Company must be achieved through excellent management of all the Company's processes and resources. This value-creation model of the Company and the companies belonging to the group of which the Company is the controlling entity, within the meaning established by law (the "Group"), is supported through sustainable, profitable, and environmentally-friendly growth, with a commitment to strict compliance with current legislation and with other commitments and requirements undertaken voluntarily.

The Quality Policy is based on the following basic action principles:

Know the expectations of customers of the Group, both internal and external, and those of other stakeholders, in order to deliver services to their full satisfaction.
Promote innovation and development activities to satisfy or even exceed the expectations of the customers of the Group, its employees, and other stakeholders.
Enhance the culture of continuous improvement of the Group's products and management of processes.
Promote the involvement of the Group's employees by means of an appropriate flow of information, internal communication, training, recognition of achievements, and regular promotion.
Foster teamwork as standard practice across all organizational levels.
Promote the Group's culture of respect for the environment, prevention of risks to persons, and social commitment, both internally and among its collaborators, in order for the Company to be recognized as a leader in sustainable development.
Ensure the continued success of the Company by seeking to improve indicators of growth, profitability, leadership, social responsibility, environmental impact, safety, and cost.